We accept Visa, Mastercard, Discover and American Express, as well as Paypal and bank transfers.

We ship items only upon receiving full payment.


We ship 1-2 business days after receiving payment, Monday-Friday.

We are not responsible for any customs or import taxes, or any other type of fees from the country where the package is being received.

We ship from either *Mexico or the US, depending on the item. We generally send orders under 20 kilos through DHL.

For orders over 20 kilos, please contact us for more information.

*There are shipping delays during Mexican holidays.


We accept returns, no questions asked. Buyer pays return shipping costs to our address in the USA. We refund the payment upon receiving the item back in the same condition it was sent. PLEASE PACK THE ITEM CAREFULLY.

If the item was broken or damaged during transport, we will refund the money upon receiving the broken item back. Gem & Jade will happily pay return shipping costs.